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    Payment to JotForm

    Asked by TPED on November 09, 2013 at 10:59 AM

    I'm needing to change our payment arrangements to cover YOUR services.  What do I need to do to accomplish that?

    The link below is taking me to PayPal services and I don't see a link marked "Subscription Services".  Any information I enter is not being tied to JotForm, it's just going to PayPal.

    Help, please!

    debhawk1995@live.com

    Debra Hawkins

    Administrative Assistant

    TPED/Board of Registry, Inc.

     

    Subject: Subscription Payment Failed

    Date: Sat, 09 Nov 2013 04:16:59 -0800

    From: "service@paypal.com" <service@paypal.com>To: <mspears@dlsec.org>

     

    Hello Cuero Fiddle Lessons,

    The payment for your subscription to JotForm premium monthly failed because you do not currently have a back-up funding source for your instant transfer payment.Interlogy LLC has been notified of this failed payment.

     We will try to make payment again on Nov 12, 2013.

     To correct this problem, you must update your funding source to be an eCheck or a credit card.

     Please change the funding source for this Subscription by clicking this link and following the steps below:

    https://www.paypal.com/us/cgi-bin/?cmd=_subscr-find&alias=aytekin@interlogy.com

    1.  Click the link above to go to log in and go to your Subscription Details.

    2.  Under 'Subscription Funding Source' choose a credit card or eCheck funding source from one of the drop-downs.

     If there are no other funding sources available, add a new credit card:

     3.  Click on the 'Profile' subtab

    4.  Choose the 'Credit Cards' link from the Financial Information column

    5.  Click 'Add'

    6.  Follow the on-screen instructions to add a new credit card to your PayPal account

     

    After adding a new credit card, follow steps 1 and 2 above to change your subscription funding source.

     

     

     

    -----------------------------------

    Subscription Details

    -----------------------------------

     

     

    Amount: $9.95 USD

    Date of payment failure: Nov 9, 2013

    Date of next payment attempt: Nov 12, 2013 Subscription Name: JotForm premium monthly Subscription Number: S-15T87645J87910245

     

     

     

     

     

    -----------------------------------

    Contact Information

    -----------------------------------

     

     

    Business Name:  Interlogy LLC

    Contact Email:  contact@interlogy.com

    Contact Phone: 

     

    Sincerely,

    PayPal

     

     

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    JotForm Support

    Answered by KadeJM on November 09, 2013 at 01:32 PM

    Hello Debra, From the looks of your Issue and what I see on your account I think that you are actually referring to your Account Subscription Plan to our Service?

    I can see that this is all through PayPal and what I believe happened was for some reason there was a Problem with the recurring charge with which the rebill transaction failed when attempting to charge your paypal account for another month's worth of subscription usage. So because of that. this message was sent to help you try to correct it again.

    Our System is currently showing that it will attempt to charge your PayPal Account on November 12th, 2013 to continue using your Plan. As far as I know to check your PayPal Subscription Settings to your JotForm Account I think you can just click on your Subscription Number which will then take you to the controls for this. However, if everything looks alright on your account and there are funds still there it is probably safe to disregard the message to let the transaction attempt to process this again on the 12th. This guide here may also help http://www.wikihow.com/Cancel-a-Recurring-Payment-in-PayPal since it takes you there as well.