The reset link expires each time I click on it

  • Profile Image
    Tammy A Madouras 
    Asked on February 12, 2021 at 09:30 AM

    I forgot my password and have been trying to reset it, each time I get the email and press to reset, it tells Reset code expired.

  • Profile Image
    Answered on February 12, 2021 at 10:40 AM

    Hello Tammy,

    We apologize for the inconvenience.

    I cannot find an account registered with your email address. However, I see you have an active Session on a form created on our form builder. If this is where the reset is used, I would suggest creating an account instead.

    If you are registered as a Form User, we cannot search it through our support dashboard. We suggest creating the account, so you'll be registered as Free User.