error when opening uploaded files

  • Profile Image
    admincppd
    Asked on February 12, 2021 at 10:59 AM
    Hi there,
    I have another query regarding our forms.
    Applicants are asked to upload a form within the form, but when we click to open, this is the page we’re seeing:
    [cid:image002.jpg@01D7014E.364C0EB0]
    This has been happening for some time now. Our login is admincppd.
    Kind regards,
    Layla
  • Profile Image
    Richie_P
    Answered on February 12, 2021 at 11:01 AM

    To clarify, when you view uploaded files it returns an error?

    Unfortunately, we cannot view the image you have shared.

    Kindly post the image as a screenshot, here is a guide: -How-to-add-screenshots-images-to-questions-to-the-support-forum

    May we know the form URL so that we can check?

    Looking forward for your response.


  • Profile Image
    admincppd
    Answered on February 12, 2021 at 11:11 AM
    Hi
    Can you see it as an attachment to this email?
    Kind regards,
    Layla
    She/her
    CPPD Counselling School
    A: 1-2 Palace Gates The Campsbourne London N8 7PN
    P: 020 8341 4843
    E: mail@cppd.co.uk (Head Office/Course Enquiries)
    E: admin@cppd.co.uk (General Enquiries)
    E: finance@cppd.co.uk (Finance)
    T: twitter.com/CPPD_Training @CPPD_Training
    W: cppd.co.uk
    Our courses: cppd.co.uk/our-courses
    Application form: cppd.co.uk/application
    Short Course Application form: cppd.co.uk/shortcourse/
    How to find us: cppd.co.uk/contact
    ...
  • Profile Image
    Richie_P
    Answered on February 12, 2021 at 12:21 PM

    Unfortunately, we cannot view attachments in the tickets.

    Kindly post it as a screenshot -How-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward for your response.