Fields don't appear in PDF file.

  • Carepoint
    Asked on February 12, 2021 at 11:26 AM

    I added two new columns in my form. However, these new columns do not print off. What do I need to do so everything prints?

  • Basil JotForm Support
    Replied on February 12, 2021 at 2:07 PM

    Hi,

    When making changes to the form, the PDF template doesn't get updated.

    Could you try deleting the current PDF template in your PDF Editor and creating a new PDF template.

    You can access the PDF editor from the top left of your form builder.

    1613156328 6026cfe80831c chrome icpuql5u Screenshot 10

    After that, you should be able to delete the current PDF template and create a new one.

    1613156398 6026d02e60bac chrome 092vYTYQ Screenshot 21

    The new PDF should be updated with all the fields.

    Please let us know if you require any further assistance.