Unable to set autoresponse -- they are not receiving the email

  • Profile Image
    Melvina Romero 
    Asked on February 12, 2021 at 11:29 AM

    Hello,

    I'm trying to set up the autoresponder email. I'm following the instructions provided but it still does work. The person filling out the form is not receiving a reply email. Please advise.


    Thank you,

    Melvina

  • Profile Image
    Gaetan_B
    Answered on February 12, 2021 at 02:33 PM

    Hello,

    Thank you for reaching out.


    I have checked your form's parameters and everything looks fine.

    Would you mind if we do a test submission on your form so we can check the email being sent (or not sent)?


    Hope this helps.

    Do not hesitate to reach out if you need further assistance

  • Profile Image
    Melvina  
    Answered on February 12, 2021 at 03:06 PM

    Hello,

    I just tested again and as the submitter I did not get an email.   As the created of the form, I received that email.


    Thanks,

    Melvina

  • Profile Image
    Amin_N
    Answered on February 12, 2021 at 08:54 PM

    Checking the form in question, I've seen that the Auto-responser email users your custom Sender Email as shown below.

    1613180907_60272febdfe73_

    Can you please change it to noreply@jotform.com so we can further investigate where the issue is?

    Related guide: How-to-add-a-custom-sender-address-to-an-email-alert

    I hope I have been of any help.