Forms are not submitting

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    foreverpets
    Asked on February 12, 2021 at 12:20 PM

    The forms are not getting submitted. It freezes with a "Please wait" message. Pls help as the so many people are complaining that they are not able to submit the adoption applications.

    Screenshot
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    JohnRex
    Answered on February 12, 2021 at 05:00 PM

    If this is the form you're having issues with: https://www.jotform.com/201727241653047, I tried cloning it and made a test submission. However, I wasn't able to replicate the issue. I was able to submit it with no problems.

    May we know if the form is embedded somewhere? If so, can you share the URL where that form is embedded? Allows us to make test submissions to it so we can try and replicate the problem.

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    foreverpets
    Answered on February 12, 2021 at 05:09 PM

    Here is the form that has the issue with submission.. (Pre Adoption Questionnaire)

    https://www.jotform.com/foreverpets/adopt


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    JohnRex
    Answered on February 12, 2021 at 06:46 PM

    I tried cloning your form and made a test submission, however, I was not able to replicate the issue. I was also redirected here: https://www.foreverpets.ae/thank-you-adoption after submission.

    Were you able to replicate the same on your end? Can it be a network issue on the user's end?