I want to change my Password

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    Asked on February 12, 2021 at 01:07 PM

    It is not recognizing my current password therefore not allowing me to change

    my password. Elizabeth.Fanton45@gmail.com We are trying to set up a Jot form

    but can't get past this.

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    Answered on February 12, 2021 at 06:42 PM

    Hello @elizabeth.fanton45,

    Thank you for contacting Jotform Support.

    I have checked your account and I can see that your account email address is currently elizabeth.fanton45@gmail.com. If you are trying to reset the account password, you will need to use that exact account email address to request a password reset link. If you enter an incorrect email address, the password reset link will not send.

    Related User Guide - How-to-reset-jotform-account-password