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Mike JeffersonAsked on February 12, 2021 at 2:37 PM
I assume the suspension is due to the change in payment method. I tried to change payment methods due to customers not wanting to give their credit cards info, the form was stalling and requiring credit card info even thought I had the toggle set to "NOT REQUIRED" but the form would not submit for clients. So I took the credit card off to offer other options to pay after I did a test for the form I immediately got a suspended account notice! Need help asap if possible to correct form and get it back online.
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Jong_P Jotform SupportReplied on February 12, 2021 at 8:29 PM
Hi,
As I checked the account with user ID JeffersonMike with email info@allsourcepm.com, it is not suspended anymore.
However, I do not see any forms in this account.
Are your questions perhaps concern forms in other suspended account?
Please let us know so that we can better assist you.
Best,