Why are my Form and account suspended?

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    Mike Jefferson 
    Asked on February 12, 2021 at 02:37 PM

    I assume the suspension is due to the change in payment method. I tried to change payment methods due to customers not wanting to give their credit cards info, the form was stalling and requiring credit card info even thought I had the toggle set to "NOT REQUIRED" but the form would not submit for clients. So I took the credit card off to offer other options to pay after I did a test for the form I immediately got a suspended account notice! Need help asap if possible to correct form and get it back online.

  • Profile Image
    Jong_P
    Answered on February 12, 2021 at 08:29 PM

    Hi,

    As I checked the account with user ID JeffersonMike with email info@allsourcepm.com, it is not suspended anymore.

    However, I do not see any forms in this account.

    Are your questions perhaps concern forms in other suspended account?

    Please let us know so that we can better assist you.

    Best,