Form over quota

  • Profile Image
    iheartmediahv
    Asked on February 12, 2021 at 04:43 PM

    Hi there,


    We are having some trouble with our closing and delays that we use jotform for. We had a few let gos at our job and Sarah Smith, who set up the snow closing and delays was part of it.


    I know I reached out recently about our Sussex market with their snow closings but now its for the Poughkeepsie markets.

    Here is a screen shot on what we and the listeners are seeing on the page:

    1613166142_6026f63e6d28a_Jotform Problem

    Please let us know how this can be fixed. We are expecting a decent amount of snow and a good amount of schools use this program with us.


    Thank you,

    Felicia

  • Profile Image
    Sigit_W
    Answered on February 12, 2021 at 10:27 PM

    Greetings,

    I checked that your Silver monthly plan has ended since last year on April 2020.

    Currently your account is currently on Starter (Free) plan, your account has 1.49GB and it is over the uploads size limit for Starter(Free) plan. That is why your forms are disabled.

    1613186633_602746495f9ae_

    Please follow the steps mentioned here to upgrade your account again https://www.jotform.com/help/331-how-to-upgrade-my-account

    Once upgraded, your forms will be activated again.

    Let us know if you need further assistance.

    Regards.