Submission limit questions

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    fsrootstech
    Asked on February 12, 2021 at 04:49 PM
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    gerardw
    Answered on February 12, 2021 at 10:17 PM

    Hello,

    I can see that you have opened multiple tickets related to your submission limits. Please note that each time you open a ticket related to the same issue, it goes to the bottom of the queue and will get delayed in responding.

    I can see that you are on the Gold plan. If you exceed the limit, then your account and forms get disabled, but you will get a warning/reminder email first.

    To increase that count there are two options:

    1 - Use our Get more feature on your account: https://www.jotform.com/myaccount/getMore - but that will not increase the limit by a huge amount.

    2 - Move your account to the Enterprise plan. You can contact our Enterprise sales team for that who can help you with the migration: https://www.jotform.com/enterprise/contact-sales/. You can check the Enterprise pricing here: https://www.jotform.com/enterprise/pricing/

    But please note that after that you will remain on the Enterprise plan itself.

    Do review and let us know if you have any further questions.