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Barbara_NicholasAsked on February 12, 2021 at 5:19 PM
Hi
Having trouble upgrading our account from silver to gold. Can you please assist?
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Yau_CReplied on February 12, 2021 at 11:02 PM
Hi Barbara,
Thank you for reaching out.
You need to downgrade your account to a Free account first and we will issue a pro-rated refund for your unused days.
You could then upgrade your account to Gold.
Here is a tutorial on how to upgrade.
Please let us know if you need further assistance.
Best,
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Yau_CReplied on February 12, 2021 at 11:03 PM
Hi Barbara,
Thank you for reaching out.
You need to downgrade your account to a Free account first and we will issue a pro-rated refund for your unused days.
You could then upgrade your account to Gold.
Here is a tutorial on how to upgrade.
Please let us know if you need further assistance.
Best,