Having trouble to upgrade the account

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    Barbara_Nicholas
    Asked on February 12, 2021 at 05:19 PM

    Hi

    Having trouble upgrading our account from silver to gold. Can you please assist?

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    Yau_C
    Answered on February 12, 2021 at 11:02 PM

    Hi Barbara,

    Thank you for reaching out.

    You need to downgrade your account to a Free account first and we will issue a pro-rated refund for your unused days.

    You could then upgrade your account to Gold.

    Here is a tutorial on how to upgrade.

    Please let us know if you need further assistance.

    Best,

  • Profile Image
    Yau_C
    Answered on February 12, 2021 at 11:03 PM

    Hi Barbara,

    Thank you for reaching out.

    You need to downgrade your account to a Free account first and we will issue a pro-rated refund for your unused days.

    You could then upgrade your account to Gold.

    Here is a tutorial on how to upgrade.

    Please let us know if you need further assistance.

    Best,