Account was suspended and now I am unable to access a form

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    abbeyinn
    Asked on February 12, 2021 at 05:23 PM

    Hello,


    Apparently my account was suspended and now I am unable to access a form that I need.


    Please advise ASAP!


    Thank you

    Randi Thompson

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    Jed_C
    Answered on February 12, 2021 at 10:56 PM

    We apologize for the inconvenience.

    Upon checking, your account abbeyinn is already active. Please try logging in to your account and let us know if you are still unable to access it.

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    abbeyinn
    Answered on February 16, 2021 at 01:11 PM

    I tried to access my form, and it gives me this message: https://www.jotform.com/210275355926054

    Can you please check into this. I tried logging in to the account and It says account has been disabled. I don’t think it is the abbeyinn account because I don’t see any of my forms on that one.

    Best Regards

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    BDAVID
    Answered on February 16, 2021 at 04:21 PM

    Good day, that form belongs to the account username "jessesgirl10.rt". That account is suspended due to a form that ask for credit card information:

    1613510413_602c370d335c5_ccinfo.png

    If you agree to have that form deleted, we can reactivate the account.

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    abbeyinn
    Answered on February 16, 2021 at 04:44 PM

    Ok perfect. I agree to have that form deleted.

    Randi Thompson

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    BDAVID
    Answered on February 16, 2021 at 05:50 PM

    Hi, we have deleted that form already. The account is now activated.

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    abbeyinn
    Answered on February 16, 2021 at 06:00 PM
    Thanks again!
    Randi Thompson
    Director of Sales
    Best Western Plus Abbey Inn
    Abbey Inn Hotels
    (435) 652-1234
    (435) 590-9128
    randit@wittwerhospitality.com
    www.bwabbeyinn.com
    1129 S. Bluff St. St George, UT 84770
    ________________________________
    ...