How do I access my form when it says it has been deleted?

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    hello.alcothebrand
    Asked on February 12, 2021 at 06:37 PM

    Hello!

    I need help please. Recently, something happened to my laptop that it cleared all files, data, passwords, etc. I was also logged out from all sites including Jotform. Apparently, when I logged back in, it said that I had no forms even if I had never deleted any before. I can still view my form at https://form.jotform.com/202901268679059 but I can't seem to have access to it or even edit it, and I need it SO BAD. PLEASE PLEASE HELP ME.

  • Profile Image
    Vick_W
    Answered on February 13, 2021 at 01:18 AM

    Hi there,

    It looks like you ended up creating a new account. This is why you are unable to view or access the form you are referring to. Do you recognize the following email address:

    hel*******pany@gmail.com

    If it is your email address then please reset your account password using the guide below.

    https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Let us know if you need further assistance.

    Thanks