Forms displaying different than designed

  • stephen.ratcliff
    Asked on February 12, 2021 at 9:37 PM

    Several of my forms (telehealth consent - indv, telehealth consent couples, consent to in person services) are displaying different when filled out than when I am designing them. When I am designing them the text looks fine but then when I click to fill them out like I was a client they show periodic spaces in the words that makes it hard to read (ex. the t ext w i ll disp lay l ike thi s). How can we fix this?

  • Vanessa_T
    Replied on February 13, 2021 at 4:02 AM

    I tried to fill out your form but was not able to see the extra spacing that you mentioned.

    1613206901 602795756ed65 b Screenshot 10

    Would you mind sharing a screenshot of where you are specifically having this issue?

    How-to-Post-Screenshots-to-Our-Support-System (Note: Email Attachment Is Not Supported)

  • stephen.ratcliff
    Replied on February 13, 2021 at 10:54 AM

    1613231689 6027f649eb456 IMG 0808 Screenshot 10 Heres an example

  • Kenneth JotForm Support
    Replied on February 13, 2021 at 1:40 PM

    Hi there,

    Can you please decrease the Line spacing by going to your advanced designer page?

    Here is how:

    1613241601 60281d01e3e9e t1 Screenshot 10

    1613241614 60281d0e0e057 y1 Screenshot 21

    1613241633 60281d213747d f1 Screenshot 32

    I hope that helps.

    Best.

  • stephen.ratcliff
    Replied on February 13, 2021 at 2:22 PM

    That didn't fix it.