Redirect at end of form is no longer working.

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    journeystn
    Asked on February 12, 2021 at 10:09 PM

    Hello:

    This is the form with the issue: Journeys in Community Job Application (jotform.com)


    At the end, after hitting submit, it should redirect to: https://www.journeystn.org/getemployed.html


    However, it has stopped doing this. Multiple applicants have called us about it and I just tested myself.


    Thanks!


    Mark Bell

    IT Admin

    JICL

  • Profile Image
    Sara_G
    Answered on February 13, 2021 at 04:57 AM

    Hi,

    I have cloned your form ID73124617062147 and I can't replicate your issue.
    After I have submitted the form I was correctly redirect to the link: https://www.journeystn.org/getemployed

    I have cleared your forms cache, if this could help.
    Please check once again.
    If the issue would persist, please let us know and we will proceed with further checks.

    Thanks.

  • Profile Image
    journeystn
    Answered on February 13, 2021 at 02:14 PM

    I believe the issue is only occurring on mobile and I do not believe it is an issue with Jotform after all, but instead an issue with our own Website, which I am currently looking into. For some reason, use of any shorturls on mobile site (journeystn.org/getemployed is being redirected to the site index instead). Anywho. You may archive on your end. Thanks and sorry for the bother!

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    journeystn
    Answered on February 13, 2021 at 03:00 PM

    It was definitely an issue on our side on the mobile version only. I've updated our site's code and the problem is no longer occurring. Again, I apologize for your time. Thanks!