Upload issues

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    barbilee
    Asked on February 12, 2021 at 11:44 PM

    I am having trouble with several potential clients having issues with not being able to upload pics on to my nbr application jotform. Could you take a look to see if something is wrong with my settings? I had 1 go through, 3 message me that it wouldn't in the same week?? I thought maybe it was type of pic, but my assistant said when she tried, the button to submit the pic wasn't working. Thank you!

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    gerardw
    Answered on February 13, 2021 at 05:22 AM

    Yes, the file upload field is unresponsive on your form.

    It seems like a form cache issue. I cleared that on your account and now the file upload fields are working fine.

    Do check and let us know.

  • Profile Image
    barbilee
    Answered on February 13, 2021 at 10:33 AM
    Is there anything I can do in the future to keep that from happening?
    ...
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    Johann_A
    Answered on February 13, 2021 at 10:59 AM

    Greetings,

    Just clearing your cache such as my colleague did should resolve the issue.

    1


    Related Guide: how-to-clear-your-form-cache

    Have a good day,

    Johann