File upload: not working when being used on an Android device on facebook messenger

  • Profile Image
    Cleavercommissions
    Asked on February 13, 2021 at 05:16 AM

    Hi,

    In the form I have created, the attach file button dose not work when used on a mobile device (I have tried more the one)

    Seems to work fine when using a desktop.


    Thanks

  • Profile Image
    Mike_G
    Answered on February 13, 2021 at 06:39 AM

    I have checked the form you linked and tested it on an Android device using Google Chrome. In my tests, the Browse button of the File Upload field on your form appears to be working as expected.

    1613215691_6027b7cb6c7f7_zt210213_062549

    1613215714_6027b7e259cf5_zt210213_062613

    May I know if the form is embedded on a website? Or, is the issue you are having just happening when you test your form using its direct link? May we also know what device and web browser did you use when you encounter the issue, please?

    We will wait for your response.

  • Profile Image
    Cleavercommissions
    Answered on February 13, 2021 at 07:22 AM
    Hi,
    We tested using the direct link though Facebook messages on a samsung s10, S8 and a samsung tablet (both Android)
    I just tested it using a different browser and it works, so looks like it may only be an issue when loaded through Facebook messages
    Thanks
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  • Profile Image
    Sam_G
    Answered on February 13, 2021 at 08:25 AM

    Hi Cleavercommissions,

    I have tested it on an IOS device and it is working as expected. But when I used an android device and open the link directly on the Facebook messages tab, it doesn't allow me to upload any files.

    I will escalate this ticket to our developers for further checking. If we have an update, you will be notified here.