Inbox Submission not showing names - Showing Submission 1, 2, 3...

  • apollodental
    Asked on February 13, 2021 at 12:02 PM

    Hello,

    In the inbox, on the left, there is an index of all the submitted forms it used to show the Patient Name for all submission but now it's showing "Submission 1" "Submission 2" etc.  

    Jotform Thread 2896487 Screenshot
    Page URL: https://hipaa.jotform.com/inbox/201845973678269
  • Kat JotForm Support
    Replied on February 13, 2021 at 4:29 PM

    Hi there,

    Happy to help!

    As your account is HIPAA-Enabled, I am not able to log in and check it myself. As such, I made a clone of your form 201845973678269 and sent through some test submissions in an effort to replicate your issue.

    Each submission came through with the proper Patient Name in the submission data. I did go in and check the Header Settings and each seemed to be in order. On your original form, however, could you please check the following:

    1613251745 602844a113fb3 Screenshot 10

    Please ensure that the Patient Name is selected as the the field to use as the Header and that the Hide submission header checkbox is deselected.

    If you could send over screenshots, it would be most helpful. Here's how-to-add-screenshots-images-to-questions-to-the-support-forum

    We await your response.