HIPAA 504 Error - Form down for the 3rd time this week

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    Patel_Binit
    Asked on February 13, 2021 at 12:52 PM

    Hello,

    I have contacted Jotform multiple times now with no resolution... for back end server issues being down weekly and now 504 errors on my form. I need someone to look into this issue right now. An average time of 4 hours and 30 minutes is ridiculous. That is half my business's workday. What is the point of offering a service if you cannot keep up with the volume on a daily basis? Please see my attachment and resolve the issue asap. I have cleared the cache on my browser, device and form so please do not recommend that as a fix.

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    Katherine_W
    Answered on February 13, 2021 at 05:09 PM

    Hi there,

    I see that my colleague has already opened up a ticket with our development team on another thread you have opened.

    To avoid confusion, please refer and respond to my colleagues on thread https://www.jotform.com/answers/2896726

    Thank you!