Erstattung

Guten Abend,

ich habe erst vor 2 Tagen mein Konto upgegraded - allerdings dachte ich, ich könnte mit den Funktionen umgehen und auf meiner neuen Website integrieren. Leider war der Kauf deshalb leider in meinem Fall sinnlos und würde gerne nach einer Erstattung bitten.

Vielen Dank und mit besten Grüßen

Daria Scholz

We will be glad to help you with your concern.

To cancel the Bronze Monthly subscription of your account and prevent it from renewing for the next billing cycle, please cancel the subscription on your PayPal account.

Subscription ID: I-YBRJ3L23VMAM

Reference Guide: How-can-I-cancel-my-PayPal-subscription

Once the subscription is canceled in PayPal, kindly contact us again so we may put your account back to the free subscription and forward a refund request for your last payment.

We will wait for your response.

Hi,
I’m sorry for the late reply, I didn’t saw your email. Unfortunately it is
not possible for me in the German PayPal to cancel a subscription!
Best regards
Daria Scholz
JotForm schrieb am So. 14. Feb. 2021 um 22:31:
...

It has already reflected on our end that you have canceled your account's Bronze Monthly subscription on your PayPal account.

Since that is the case, I have downgraded your account back to the free subscription and requested a full refund for your last payment. The refund will be processed within 5 to 7 business days.

Feel free to let us know if you need any further assistance.