Erstattung

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    dariascholz96
    Asked on February 13, 2021 at 02:55 PM

    Guten Abend,

    ich habe erst vor 2 Tagen mein Konto upgegraded - allerdings dachte ich, ich könnte mit den Funktionen umgehen und auf meiner neuen Website integrieren. Leider war der Kauf deshalb leider in meinem Fall sinnlos und würde gerne nach einer Erstattung bitten.

    Vielen Dank und mit besten Grüßen

    Daria Scholz

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    Mike_G
    Answered on February 14, 2021 at 04:31 PM

    We will be glad to help you with your concern.

    To cancel the Bronze Monthly subscription of your account and prevent it from renewing for the next billing cycle, please cancel the subscription on your PayPal account.

    Subscription ID: I-YBRJ3L23VMAM

    Reference Guide: How-can-I-cancel-my-PayPal-subscription

    Once the subscription is canceled in PayPal, kindly contact us again so we may put your account back to the free subscription and forward a refund request for your last payment.

    We will wait for your response.

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    dariascholz96
    Answered on February 25, 2021 at 09:22 AM
    Hi,
    I’m sorry for the late reply, I didn’t saw your email. Unfortunately it is
    not possible for me in the German PayPal to cancel a subscription!
    Best regards
    Daria Scholz
    Jotform schrieb am So. 14. Feb. 2021 um 22:31:
    ...
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    Mike_G
    Answered on February 25, 2021 at 10:29 AM

    It has already reflected on our end that you have canceled your account's Bronze Monthly subscription on your PayPal account.

    Since that is the case, I have downgraded your account back to the free subscription and requested a full refund for your last payment. The refund will be processed within 5 to 7 business days.

    Feel free to let us know if you need any further assistance.