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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Incomplete payments when someone pays

    Asked by TammySmithPhotography on November 10, 2013 at 03:53 PM
    My Forms
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    JotForm Support

    Answered by EltonCris on November 10, 2013 at 04:38 PM

    Hi there!

    First off, may we know which form are you having this issue?

    Can you please confirm if you've received the user's payment from Paypal but nothing received from Jotform notification? Note that payment submissions may get pending if the user did not get through to the payment page or simply didn't complete the payment while at the checkout page. Here's more information about it. How to View Incomplete Payments

    Another possible reason is due to the payment that was not processed immediately or put on hold by Paypal. If this is the case, enable pending submissions email so will be notified even if the submission gets pending on your form.

    Thanks!