Not All Fields are Showing in PDF Download

  • AdvoCatRescue
    Asked on February 13, 2021 at 8:25 PM

    We have a form and when it's downloaded to PDF not all the data is being included.

    This is the form https://www.jotform.com/advocatrescue/records

    For instance, in the attached Screenshot, the microchip and the history didn't appear on the downloaded PDF also attached.

    It seems that fields that were added or edited after the form was originally created are missing.

    How can we have all used fields populate to PDF?


    Jotform Thread 2896917 Screenshot
  • Vick Support Team Lead
    Replied on February 13, 2021 at 11:33 PM

    Hi team,

    You can create a new PDF document and it will have all the fields that you currently have in your form.

    1613277172 6028a7f4e8780  Screenshot 10

    Please try it and let us know if you need further assistance.

    Thanks

  • AdvoCatRescue
    Replied on February 16, 2021 at 2:57 PM

    Thank you. How do I find that PDF Editor modulte and new PDF tab?

  • VincentJay
    Replied on February 16, 2021 at 7:02 PM

    Hi,

    Here's a screencast on how to open the PDF editor and creating a new PDF document:

    1613520044 602c5cac538a5 rbrt5554 Screenshot 10

    Please try it and let us know if you need further help. Thank you!