How can I upload an original PDF to an jot application

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    blyangela817
    Asked on February 13, 2021 at 10:32 PM

    So I tried to upload an original pdf to the JOT application and I get this error message says that they can not pull up the forms after I have uploaded the documents.

    Screenshot
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    ashwin_d
    Answered on February 14, 2021 at 03:41 AM

    The issue could be related to the privacy setting of the form owner's account which requires you to be logged into your Jotform account to download the uploaded files in form.

    I would suggest you to please share the complete file URL that you are not able to download, and we will take a look.

    We will wait for your response.

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    Angela  
    Answered on February 14, 2021 at 07:48 PM

    It is for an application for a job and its my personal license and things like that so I would have to go to settings and change it then what else can I do from there. I am still getting the same response. Can you guide me to see if I am uploading these correctly.


    Thanks

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    ashwin_d
    Answered on February 14, 2021 at 11:38 PM

    Please note that changing the privacy setting of your account will not solve this problem. It is related to the form owner's account where you have uploaded the files.

    In which form you have uploaded the file? If you can share the file URL which shows 404 not found error message, and we will take a look.

    We will wait for your response.

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    blyangela817
    Answered on February 14, 2021 at 11:58 PM

    I tried uploading as a pdf and an a jpg are you asking for the url of the application that I am filling out. Can you look it up through my profile....

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    ashwin_d
    Answered on February 15, 2021 at 01:39 AM

    You seem to have built your own form and has no submission.

    The PDF file URL which is being displayed in the screenshot you have shared earlier is https://www.jotform.com/uploads/FWA_DST/210316266339150/4884703752121796579/December.pdf

    As mentioned earlier, the reason why you are not able to view this file is because of the form owner's account privacy setting. What I can confirm is that the file was uploaded successfully.

    Do get back to us if you have any questions.