If we downgrade our form when we don't need it will the information we have from previous events be saved for next years event?

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    aria2dayride
    Asked on February 14, 2021 at 04:07 AM

    Hi


    We are running an anual fundraising event that needs the form to run for a couple of months a year. If we downgrade our form when we don't need it will the information we have from previous events be saved for next years event?


    Phil

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    Gaetan_B
    Answered on February 14, 2021 at 07:20 AM

    Hello,

    Thank you for reaching out.


    Your data will be saved and will not be erased.

    After a long time of not signing in, your account will be detected as dormant, and you will receive an email asking you to log-in to keep your account active.


    You should be fine, but I would recommend you to export your data to avoid any issue.


    Here's a guide on to export all of your submission data: https://www.jotform.com/help/44-how-to-export-form-data-to-excel


    Hope this helps.

    Do not hesitate to reach out if you need further assistance