Why my account still not activated yet

Please activate my account now. Deleted the inbox as well as cache. nothing happen

Greetings,

it because you are on a free account, and you need to delete the submissions that have uploaded files on it. You have reached your limit in terms of uploaded files.

See the guidelines here to understand better your limits: https://www.jotform.com/answers/2897214-why-my-account-still-not-activated-yet

I would suggest you delete the submissions from the JotForm table and also then from the trash.

Let us know how it goes,

Johann

i have clear it. still same. i dont understand why this need to always email you guys to reactivate it everytime. its a waste of time for your side and my side. why is this issue never been fixed to have automatic clear after we have click delete inbox.??

Kindly delete your trashed entries to free up your upload space.

Here is a guide:https://www.jotform.com/help/377-how-to-delete-form-submission-data

Let us know how it goes.

still wont work Richie. please guide so next time i dont need to ask u guys to help reactivate anymore

I have checked your account and it seems you're not over your upload limit anymore.

Kindly check your account again and let us know if the issue still remains.

can you tell me what did u do to it? anything i missed out

Hi there,

No particular actions were made, my colleagues showed you how to delete the trashed entries which freed up space occupied by uploaded files.

Here is the guide for your Account Limits and Usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits.

Best.