404 error

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    Melanie Holmes 
    Asked on February 14, 2021 at 10:56 AM

    When I try to preview my uploaded documents I get an 404 error.

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    Answered on February 14, 2021 at 03:38 PM

    Hi there,

    Happy to help!

    I see that you currently have a Guest Account with us: is there another account that you have with us that the form is owned by?

    If so, you will need to uncheck the following boxes in your Account Settings: https://www.jotform.com/myaccount/settings


    And then try again.

    Thank you!