Place Order button does nothing

  • Profile Image
    firelinemusic
    Asked on February 14, 2021 at 12:50 PM

    Hello,

    The "Place Order" button on our form does nothing. We have integrated the form with PayPayl and set up our menu, but when we fill out the information and select an item from the menu, nothing happens when we click the button. Shouldn't it take the user to a place to enter their credit card info, and then submit the full order?

    https://form.jotform.com/210366514842150

    Thanks,
    Adam Sabourin

  • Profile Image
    Eduardo_H
    Answered on February 14, 2021 at 07:04 PM

    Hello, @firelinemusic

    When using PayPal Standard integration, the user gets redirected to a PayPal web page to follow the payment process.

    Upon checking your form I got redirected to PayPal payment without issues. Please see the screencast below:


    1613347348_6029ba14c234b_Peek 2021-02-14


    Please check if you have correctly filled all fields and if your browser is not blocking page redirection. You could also try using a different browser for testing purposes.

    Looking forward to your reply.

  • Profile Image
    firelinemusic
    Answered on February 14, 2021 at 08:05 PM

    Hello,

    Ah yes, it does work correctly. Thank you so much. I am wondering if you might know this - we are hosting our website with Wix and have embeded this form on one of the pages on our website there. When we complete the form and submit the order on that page, nothing happens when we click the button, it just always says "Please wait...". Do you have any idea why it wouldn't work there?

    https://sabourin787.wixsite.com/claudiascozinha/order-online

    Thanks again for your help!

    Adam Sabourin

  • Profile Image
    firelinemusic
    Answered on February 14, 2021 at 08:32 PM

    I've tried all of the methods I could find online. I tried embedding the iFrame version on this page:
    https://sabourin787.wixsite.com/claudiascozinha/test

    I followed the instructions on these pages:
    https://www.jotform.com/answers/1690509-Jotform-does-not-work-with-WIX

    https://support.wix.com/en/article/wix-editor-using-iframes-to-display-visible-content-on-your-site

    But as you can see, the form still does not submit and send the user to PayPal from either version on our Wix website. Any help will be much appreciated!

    Adam Sabourin

  • Profile Image
    jherwin
    Answered on February 15, 2021 at 02:45 AM

    Please try this embed code:

    <iframe id="JotFormIFrame-210366514842150" title="Claudia's Brazilian Cozinha Order Form Template" onload="window.parent.scrollTo(0,0)" allowtransparency="true" allowfullscreen="true" allow="geolocation; microphone; camera" src="https://form.jotform.com/210366514842150" frameborder="0" style=" min-width: 100%; height:539px; border:none;" scrolling="yes" > </iframe>


    I changed the scrolling to "YES" so we can scroll the embedded form. Give it a try and let us know how it goes.



  • Profile Image
    firelinemusic
    Answered on February 15, 2021 at 07:23 AM

    Hello,

    The form on the Test page is able to scroll, but it still does not submit. Also, the form on the order-online page still does not submit.

    Adam Sabourin

  • Profile Image
    roneet
    Answered on February 15, 2021 at 07:50 AM

    On test submitting the iFrame code on your test page, it submitted instantly.

    Could you please clear your browser cache and see if the issue persists or try in the incognito mode.

    https://www.refreshyourcache.com/en/home/

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DAndroid&hl=en

    Looking forward to your response.

    Thanks.

  • Profile Image
    firelinemusic
    Answered on February 15, 2021 at 08:08 AM

    Hello,

    I tried icognito mode and I tried a different browser, but the form still will not submit. The button just says "Please wait..."

    Do you have any other ideas?

    Thanks,
    Adam Sabourin

  • Profile Image
    KrisLei
    Answered on February 15, 2021 at 09:56 AM

    Hello Adam,

    I have checked your embedded form, and I can replicate the issue on my end. Have you tried following this guide: Adding-a-form-to-your-Wix-site? However, as I have verified, there were errors on the console log reports on your page:

    1613400511_602a89bfb594c_

    For reference: How-to-get-a-console-report-from-most-common-browsers

    This issue is usually caused by the Wix's restrictions in using iframe: https://support.wix.com/en/article/using-iframes-to-display-visible-content-on-your-site#guidelines-and-limitations-1.

    Please try the method advised by one of our colleagues, @EltonCris, on this ticket: https://www.jotform.com/answers/1888388-.

    Thank you.

  • Profile Image
    firelinemusic
    Answered on February 15, 2021 at 10:45 AM

    Thank you for all of your help. It is still not working, and the problem seems to be just with Wix, so I think we are going to just send people to the form outside of Wix. Thanks again for all of your help!

    Adam Sabourin