PDF Editor: Why "hide empty form fields" does not hide "phone number"?

  • Profile Image
    kubinyi
    Asked on February 14, 2021 at 03:55 PM

    On the PDF editor I use the 'Hide empty form fields' property but it does not hide the empty phone number fields, why are those different and how to hide them if they are empy?


    https://www.jotform.com/pdf-editor/200698121479965

  • Profile Image
    Zahra_S
    Answered on February 14, 2021 at 09:49 PM

    Hi there!

    We apologize for the inconvenience.

    I checked your form and could confirm that the Phone Number field was not hidden on the downloaded PDF. I created a new form with a phone number field. It did not show in PDF when empty.

    1613357183_6029e07f24c6e_hide-empty-phon

    Please create a new PDF document and check if the issue persists. I have also cleared your form cache to avoid issues related to that.

    1613357312_6029e1009a6cd_

    I hope this helps. Please let us know if you need further assistance.