PDF Editor: Why "hide empty form fields" does not hide "phone number"?

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    Asked on February 14, 2021 at 03:55 PM

    On the PDF editor I use the 'Hide empty form fields' property but it does not hide the empty phone number fields, why are those different and how to hide them if they are empy?


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    Answered on February 14, 2021 at 09:49 PM

    Hi there!

    We apologize for the inconvenience.

    I checked your form and could confirm that the Phone Number field was not hidden on the downloaded PDF. I created a new form with a phone number field. It did not show in PDF when empty.


    Please create a new PDF document and check if the issue persists. I have also cleared your form cache to avoid issues related to that.


    I hope this helps. Please let us know if you need further assistance.