Super frustrated

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    Vanessa 
    Asked on February 14, 2021 at 04:03 PM
    1. Having problems with people trying to put in orders but when they summit is says please wait and it never gets sent in. It just spins.
    2. my whole form has been deleted and I had submission in there. I didn’t delete it. It’s not there anymore.
    3. I pay for this form and have loved it in the past but right now I’ve had a lot of customers frustrated not just me. Hate paying for something that’s suppose to make my life easier but making it worse
  • Profile Image
    Vanessa_T
    Answered on February 14, 2021 at 10:01 PM

    1) Can you please share with us the URL of the form that is having this issue? If the form is embedded, please share the exact URL where the form is embedded.

    Where-to-Find-My-Form-URL

    2) Please note that we are not allowed to touch any of our user's forms unless with prior approval since it is against our Privacy Policy.

    Kindly share with us the URL of the form that you are referring to so we can check the logs.

    You may also check your activity logs by following this guide:

    How-to-view-your-account-activity-logs

    3) We apologies for the inconvenience you have experienced. Please note that we offer the same service to any of our users regardless of the subscription plan even for our Free users.