Signature is not viewable

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    amberjenai.13
    Asked on February 14, 2021 at 08:13 PM

    Is it possible that a form I submitted that had to be signed that the signature is somehow not able to be viewed after submission? For example I signed a form through my MacBook, submitted the PDF, and now the signature on the form isn’t viewable by the company I submitted it to.

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    Patrick_R
    Answered on February 15, 2021 at 01:41 AM

    Hello Amber! Sometimes, due to the privacy settings of the forms; users aren't able to access the signatures and uploaded files. There is a setting that has to be changed in such cases.

    This may be happening in your case; please ask the company whose form you filled to contact us regarding your submission; we'll check and let them know if that is the issue.

    Thank you!

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    amberjenai.13
    Answered on February 15, 2021 at 09:11 AM
    Okay because It shows every other field filled out with name, date, etc but
    my signature would not show up.
    ...
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    Sam_G
    Answered on February 15, 2021 at 09:53 AM

    Hi Amberjenai.13,

    May we ask for the form URL of the form you have filled out so that we can further check?

    We will wait for your response.

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    amberjenai.13
    Answered on February 15, 2021 at 11:44 AM
    https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F210216258043142&data=04%7C01%7Cajjones9%40bsu.edu%7C13478b8945ce448de86808d8bf9ef7ae%7C6fff909f07dc40da9e30fd7549c0f494%7C0%7C0%7C637470036931761398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cDO%2B6ksk7WLnsiN%2F4H3gTOIpO7cAqQ3EZGKnPqrWQy4%3D&reserved=0
    ...
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    Jimmy_D
    Answered on February 15, 2021 at 02:21 PM

    Hey there!

    Kindly disable "Require log-in to view uploaded files." from your account Settings page to solve the problem. https://support.jotform.com/myaccount/settings

    1613416700_602ac8fc0b6dd_

    Try this and let us know if you need further assistance.

    Best,