Error on Product List

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    Asked on February 14, 2021 at 09:14 PM

    We are experiencing an issue with our school order form (see attached)

    The 6x4 item will not calculate the quantity correctly plus automatically selects the above 5x7 and calculates it as the same quantity as the 6x4.

    When you unselect the 5x7 item and only select the 6x4 the quantity no matter how many 1, 2, 3 etc will not increase and remain at $10

    This is a problems on my computer but not on is a mystery.

    Can you please help resolve.

    Many regards, Nadine

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    Answered on February 15, 2021 at 03:55 AM

    Hi Nadine,

    Thank you for reaching us.

    I have cloned your form to test it on my end. For your information, nothing has been changed on your original form. I couldn't replicate the issue you mentioned above.

    If it is only happening on your computer; I can suggest clearing your browser's cookies and cache data or trying another browser. If these are not working, try deleting your product list and adding it again as shown below:

    • Click the trash icon next to the Product List field to delete it.
    • Click the "Add Form Element" button and select "Product List". Your products will come as before when you added the field, you do not need to edit your list again.


    If the issue persists despite applying the steps above, please let us know so we can investigate the issue further.

    Looking forward to your responses.

    Thanks for using JotForm.