Jotform HIPAA : Cannot Login to My Account

  • Profile Image
    paintoperformance 
    Asked on February 14, 2021 at 09:46 PM

    I have reset the password numerous times. I need to get in for patients health forms NOW!!!!

  • Profile Image
    sylas
    Answered on February 15, 2021 at 03:51 AM

    Hi paintoperformance,

    Sorry for the inconvenience. I escalated this issue to our development team. However, I can't give you an ETA on it, as it depends on their workload. We will inform you on this thread if they have any updates.

    Do not hesitate to contact us if you have any further questions.

  • Profile Image
    paintoperformance
    Answered on February 15, 2021 at 10:11 AM
    I eventually go in.
    Thank you,
    Sincerely,
    Alexis E. Kurtzman
    ...
  • Profile Image
    Nik_M
    Answered on February 15, 2021 at 11:08 AM

    Hi Alexis,

    We are glad to hear that you were able to log in. I'll inform our developers.