Can I please be removed form the BOUNCE LIST?

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    martnan
    Asked on November 11, 2013 at 05:30 AM

    My email address is on your BOUNCE LIST. Can you please remove me?

     

    Regards

    Line Holm

     

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    ashwin_d
    Answered on November 11, 2013 at 06:03 AM

    Hello Line,

    Upon checking I found that your email address ragnhild@midtbyen.no is in our bounce list for following reason:

    Result: 

    ragnhild@midtbyen.no is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Transaction rejected (id=3D524ABFC91=

    10C0015)\nPlease provide the above transaction id and email details to\nyou=

    r mail administrator for more information'

    I have removed it from our bounce it and it should be working fine now. Do try to send a test email and get back to us if the issue persists.

    Thank you!

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    parkerpac
    Answered on January 31, 2017 at 03:00 PM

    Is it possible to retrieve submission that were not sent due to this error?

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    david
    Answered on January 31, 2017 at 03:36 PM

    The submission were still forwarded to your JotForm account and can be viewed from there:

    https://www.jotform.com/help/269-How-to-view-Submissions