What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I please be removed form the BOUNCE LIST?

    Asked by martnan on November 11, 2013 at 05:30 AM

    My email address is on your BOUNCE LIST. Can you please remove me?



    Line Holm


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on November 11, 2013 at 06:03 AM

    Hello Line,

    Upon checking I found that your email address ragnhild@midtbyen.no is in our bounce list for following reason:


    ragnhild@midtbyen.no is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'Transaction rejected (id=3D524ABFC91=

    10C0015)\nPlease provide the above transaction id and email details to\nyou=

    r mail administrator for more information'

    I have removed it from our bounce it and it should be working fine now. Do try to send a test email and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by parkerpac on January 31, 2017 at 03:00 PM

    Is it possible to retrieve submission that were not sent due to this error?

  • Profile Image
    JotForm Support

    Answered by david on January 31, 2017 at 03:36 PM

    The submission were still forwarded to your JotForm account and can be viewed from there: