image link become 404.

  • Profile Image
    razliyahya
    Asked on February 15, 2021 at 04:43 AM

    Hi , when i login to form and try to download image, the link become 404.


    please assists.


    tq


    Razli Yahya

  • Profile Image
    gerardw
    Answered on February 15, 2021 at 05:45 AM

    Are you referring to this form: https://www.jotform.com/form/210281440320034?

    If yes, there are no submissions for this form. Have you deleted the submissions of this form:

    1613385854_602a507e1d02b_1502_14.png

    If yes, then you will get a 404 error as there is no submission or linked image available on your account.

    Please check and let us know.

  • Profile Image
    razliyahya
    Answered on February 15, 2021 at 05:55 AM
    Hi ,
    attached is the form image.
    but when we click the url, the link is 404.
    here is the url..
    https://www.jotform.com/uploads/jendelavesb/210308360127848/4886984543766191153/IMG_20210209_131421.jpg
    ...
  • Profile Image
    Richie_P
    Answered on February 15, 2021 at 06:48 AM

    May we know if the link was from the email notification?

    I have checked the submission ID 4886984543766191153 and it seems the data has been deleted.

    This is the reason why the link is not working.

    May we know if this is happening to all your uploaded links in your notification email?

    Looking forward for your response.

  • Profile Image
    razliyahya
    Answered on February 15, 2021 at 07:11 AM
    Hi,
    Yes , that is from email notification.
    Not all submission happen like that.
    Majority submission was good.
    Actually the above mentioned submission (4886984543766191153) not deleted
    by us.
    Perhaps this happen due to uploading incomplete?
    Fyi, we use apps for uploading submission.
    br
    Razli
    ...
  • Profile Image
    KrisLei
    Answered on February 15, 2021 at 07:57 AM

    Hello Razli,

    I can't seem to also pull up the submission ID 4886984543766191153 from my end, as advised by my colleague it could be that it is deleted:

    1613393305_602a6d99d9649_Screenshot_0215

    As I have also verified, that there were 3 submissions on the trashed folder, can you try to verify if it is one of the deleted submissions?

    1613393436_602a6e1cd345d_Screenshot_0215

    Perhaps this happen due to uploading incomplete?

    It could be one of the causes, but the submission itself is not currently on the Tables page, which means it is no longer saved on the system or on your account.

    Related guide: How-to-restore-deleted-submissions-in-jotform-tables

    Fyi, we use apps for uploading submission.

    May I ask what apps are you using? However, you can't still retrieve the submission from the Trash folder, you can do this through the Account Email Logs: How-to-view-all-your-form-email-history

    Please do get back to us if you need further assistance. Thank you.

  • Profile Image
    razliyahya
    Answered on February 15, 2021 at 10:11 PM
    Hi ,
    We use JOTFORM apps for android to submit our survey report.
    Please help me to check our submission from 3/2/2021 - 8/2/2021.
    During the submission - we checked the link and the file was found.
    But last week we check again - the link was not working (404)
    Attached are the affected submissions.
    Looking forward to your reply.
    ...
  • Profile Image
    Yau_C
    Answered on February 16, 2021 at 12:32 AM

    Hi,

    These are all the submissions in the last 3 months:

    1613454044_602b5adce6b55_

    As you can see, there is no submission in February.

    Please kindly share the screenshot of the submissions that you mentioned in February.

    Looking forward to your reply.

    Best,