pictures taken from form doesn't get to mail

  • TOPTEAMOLOT
    Asked on February 15, 2021 at 8:54 AM

    some help please?

  • Richie JotForm Support
    Replied on February 15, 2021 at 9:14 AM

    To clarify, the upload photos is not showing in the autoresponder email or in the notification email?

    May we know the error message shown in your email?

    The issue might be with your account privacy https://www.jotform.com/myaccount/settings.

    You may change the privacy setting and uncheck "require log-in to view uploaded files".

    1613398408 602a818887b28 require log in Screenshot 10

    Let us know how it goes.

  • TOPTEAMOLOT
    Replied on February 17, 2021 at 4:38 AM

    ok! solved! thank you very much.

    may I ask you something else in this thread? or i have to open new one for a different question/issue?

  • Vick Support Team Lead
    Replied on February 17, 2021 at 4:51 AM

    Hi there,

    If it is a related question then you are welcome to ask it here. If it is a different question then we will encourage you to open a new ticket for it.

    Thanks