What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I see my 55 pending submissions?

    Asked by glemmon on June 05, 2011 at 05:34 PM

    The pending submissions page is empty.  There should be 55 entries here!

    Page URL:
    http://form.jotform.com/form/11081138612

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    JotForm Support

    Answered by abajan on June 05, 2011 at 05:55 PM

    Hi glemmon

    Just let me be sure I understand you correctly. After logging in to your account, clicking the form, clicking the "Submissions" button and then clicking "Pending Submissions", were you not able to view any of them?

    Upon logging in to your account and following the same procedure, I was able to view all 56 pending submissions.


    ~ Wayne

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    Answered by glemmon on June 05, 2011 at 08:47 PM

    That's exactly what happened - I couldn't view any of them 4 hours ago (the pending submissions wizard was empty), yet now it is working again.  Maybe the website was having issues then?  Thanks for the help.

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    JotForm Support

    Answered by abajan on June 05, 2011 at 08:57 PM

    Okay, no problem. Glad to hear that they're viewable again.

    ~ Wayne

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    Answered by jhritz on June 15, 2011 at 03:16 PM

    I can't see mine now and need to right away.  I should have eight available to view.  What is going on?

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    JotForm Support

    Answered by NeilVicente on June 15, 2011 at 03:27 PM

    @jhritz

    We apologize for this inconvenience. I logged in to your account and tried accessing the pending submissions but was unable to. This must be caused by a bug or a server glitch. With that in mind, I will submit a report ticket to notify our devs about this issue. We will let you know of any progress via this thread.

    We ask for your patience as our development team has a lot of things going on but I can assure you that you will be contacted shortly after they receive this notice.


    Neil

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    Answered by glemmon on June 17, 2011 at 11:28 AM

    Once again my pending submissions are not showing up.  It doesn't matter which browser I use or whether I log out and log back in.  Last time this happened I just had to wait a few hours.

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    JotForm Support

    Answered by NeilVicente on June 17, 2011 at 12:41 PM

    Hi,

    Like what I said in my previous post, a ticket has been submitted for this issue. We apologize if our devs are unable to respond to it right away. They've been really busy these past few days with a lot of things on their hands. Rest assured though, we will have this fixed as soon as any of them becomes available.

    We ask for your patience regarding this matter. Thank you and have a good day.


    Neil

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    Answered by serkan on June 24, 2011 at 05:17 AM

    This issue seems to be fixed now. Are you still having problems?

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    Answered by etusc on July 31, 2011 at 08:50 AM

    i am also having this problem.  so it's obviously not just one person's account but something with the site.  please fix.

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    JotForm Support

    Answered by liyam on July 31, 2011 at 11:42 AM

    Hello etusc,

    Pending submissions are only available to those forms that are used as payment forms.  I don't see any form in your account that has a payment tool. 

    If you have a different account that has a payment form, can you please tell us what it is?

    Thanks,

    Liyam

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    Answered by etusc on August 01, 2011 at 08:09 AM

    i don't have any payment forms, i was just saying that i can't see my form submissions at all.  it shows i have 5 new ones today and when i click on the submissions box i get a blank screen.  nothing.  this was the only current thread i found talking about submissions so i posted here.

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    JotForm Support

    Answered by liyam on August 01, 2011 at 11:25 AM

    Hello etusc,

    I see now what you mean. 

    If you don't mind, can you start a new thread and provide us details about the email notification that you have received, also the name or ID of the form where you are experiencing this? Are you seeing any details from your email notification that you don't see in your submissions page?

    It is possible that you have received a blank submission from someone who simply submitted the form without filling up anything.

    We'll wait for your post.

    Thanks,

    Liyam

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    Answered by etusc on August 02, 2011 at 08:38 AM

    i found an answer in another thread and it was simply to sign out of my account, empty by browsing cache and sign back in. that worked.

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    Answered by allanftd on August 02, 2011 at 09:08 AM

    Hi etusc,

    Good that it worked for you! We appreciate your patience on this matter. Please let us know if you have any other questions or concerns. We're here to help you.

    Thank you for using JotForm!

    JOTFORM SUPPORT