Tracking who I sent Jotform submissions to

  • Profile Image
    Lily_Davis
    Asked on February 15, 2021 at 11:27 AM

    Hello,

    1) I sent Jotform forms to clients to complete but I can't find who I sent it to on Jotform. It's not sent through my business email so I can't track it that way. I don't want to send the same form multiple times to the same client, that would be annoying if not harassing a client.

    2) What is the difference between publishing and emailing the form to the client?


    Thank you.


    Lily Davis, LCSW

    Psychotherapist


  • Profile Image
    Carlos_C
    Answered on February 15, 2021 at 02:33 PM

    Hello There!

    Thank you for your message.

    At the moment we don't have a built-in option to track the emails that are sent to the users.

    The recommendation is to use a 3rd party like Mailchimp with the following steps https://mailchimp.com/help/about-open-tracking/.

    When you publish a form you can copy the URL and share it using your own method, like emails, social network, etc.

    If you wanted to share a form via email, please follow the steps here https://www.jotform.com/help/303-how-to-send-a-form-via-email.