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M8347Asked on February 15, 2021 at 11:58 AM
I opened up my Jotform consent/calendar https://hipaa.jotform.com/203496930188161 do 10 today Mon 2/15 and 10 tomorrow Tues 2/16. It all worked swimmingly and they were all nicely in there and scheduled and the scheduler had "turned off". Then Saturday, out of the blue, it allowed 2 people to sign up for yesterday Sun 2/14 around the noon hour. This happened last week also. We had it open for Tuesday and when it was filled, it allowed 1 person to randomly sign up for Monday (which I can't see because those are the ones that disappeared).
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Alexander_GReplied on February 15, 2021 at 2:42 PM
Hi there,
Thank you for contacting us.
To clarify - you have set 10 appointment slots on Monday and Tuesday (15/16). However, the random submissions have been submitted on Sunday(14). Am I right?
Unfortunately, we can not check your form directly due to HIPAA Act.
If so, please, could you attach the Appointment widget's properties screenshots? Thank you in advance.
Guide:
How-to-post-screenshots-to-our-support-forum
Thanks,
Alex
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M8347Replied on February 16, 2021 at 12:33 AM
The random submissions were submitted on the 13th, scheduled for the 14th.
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Sam_GReplied on February 16, 2021 at 4:07 AM
Hi M8347,
I apologize for the inconvenience. I have cleared your form cache.
May we ask for the Submissions IDs of the schedule you received on the weekend?
Would you mind creating a new form or adding a new appointment field and set it up again?
Afterward, kindly test your form and let us know if the issue persists.