Random slots submitted: Appointment widget

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    M8347
    Asked on February 15, 2021 at 11:58 AM

    I opened up my Jotform consent/calendar https://hipaa.jotform.com/203496930188161 do 10 today Mon 2/15 and 10 tomorrow Tues 2/16. It all worked swimmingly and they were all nicely in there and scheduled and the scheduler had "turned off". Then Saturday, out of the blue, it allowed 2 people to sign up for yesterday Sun 2/14 around the noon hour. This happened last week also. We had it open for Tuesday and when it was filled, it allowed 1 person to randomly sign up for Monday (which I can't see because those are the ones that disappeared).  

    Screenshot
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    Alexander_G
    Answered on February 15, 2021 at 02:42 PM

    Hi there,

    Thank you for contacting us.


    To clarify - you have set 10 appointment slots on Monday and Tuesday (15/16). However, the random submissions have been submitted on Sunday(14). Am I right?


    Unfortunately, we can not check your form directly due to HIPAA Act.

    If so, please, could you attach the Appointment widget's properties screenshots? Thank you in advance.

    1613418009_602ace195351c_

    Guide:

    How-to-post-screenshots-to-our-support-forum


    Thanks,

    Alex



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    M8347
    Answered on February 16, 2021 at 12:33 AM

    1613453431_602b5877e0f1b_Screen Shot 2021613453455_602b588f8955e_Screen Shot 2021613453487_602b58af92c1a_Screen Shot 2021613453502_602b58be3726d_Screen Shot 2021613453535_602b58df2ec74_Screen Shot 202The random submissions were submitted on the 13th, scheduled for the 14th.

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    Sam_G
    Answered on February 16, 2021 at 04:07 AM

    Hi M8347,

    I apologize for the inconvenience. I have cleared your form cache.

    May we ask for the Submissions IDs of the schedule you received on the weekend?

    Would you mind creating a new form or adding a new appointment field and set it up again?

    Afterward, kindly test your form and let us know if the issue persists.