PayPal Business: OrderID is missing even integration is connected

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    mcmule45
    Asked on February 15, 2021 at 12:40 PM

    Hello,

    What does the error: Order ID Missing indicate?


    Thank you!

    Page URL:
    lowley.com

    Screenshot
  • Profile Image
    Sonnyfer
    Answered on February 15, 2021 at 04:00 PM

    Hi there - Generally, the "OrderID is missing" error is due to disconnected payment integration with PayPal.

    I checked the only form your account and can see that it's already connected. Have you perhaps sorted the issue already?

    Let us know how can we be of further help.

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    TeamWinnebagoland
    Answered on February 15, 2021 at 04:04 PM

    Hi Sonnyfer,


    I did try to disconnect and reconnect my PayPal integration but it is still not working. What should I try next?


    Thank you!

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    Sonnyfer
    Answered on February 15, 2021 at 06:01 PM

    Hello @TeamWinnebagoland - Apologies for the inconvenience. I've moved your issue to a separate ticket to avoid confusion. Please wait for my reply on the following ticket link. https://www.jotform.com/answers/2899952

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    mcmule45
    Answered on February 22, 2021 at 01:55 PM
    Hello,
    I apologize for my delay but my form is still not working. I disconnected
    and reconnected PayPal but no luck. Can you please help me with the next
    troubleshoot step?
    Thank you!
    ...
  • Profile Image
    Sonnyfer
    Answered on February 22, 2021 at 03:33 PM

    Thanks for updating us. Kindly allow me some time to further check your form. I will be back shortly.

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    Sonnyfer
    Answered on February 22, 2021 at 04:32 PM

    Thanks for patiently waiting. Unfortunately, I'm unable to replicate the issue on my cloned form. However, as your form is properly connected and already tried reconnecting PayPal, let me forward this ticket instead to our developers to check further. We'll inform you here of any updates.

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    mcmule45
    Answered on February 22, 2021 at 04:44 PM
    Thank you! I did try to submit the form this morning with no luck
    ...