Info on Creating a Simple Customer Satisfaction Survey

Hello,

I want to send a post-purchase customer satisfaction survey to my customers that is very simple - uses 3 smiley faces to select for how the customer's experience with us was. I can't find a template that works for this but it seems like it may exist. It basically needs to be a multiple choice Q&A, but the choices need to be able to include an image with test, or just an image.

Hi,

Kindly check our Emoji Slider widget if it fits your requirements.

Please note that the widget is only available in the Card Form layout.

Guide: https://www.jotform.com/help/493-how-to-change-the-form-layout

here's a demo form: https://form.jotform.com/210454707609052

Let us know if you have further questions.

Thank you!
A follow up question - can the entire form/survey be embedded in an email
to a customer?
Linley Shepard
Marketing Manager
Viridian Wood
503-888-3143
Sustainably crafted in Portland, Oregon
*One tree planted in a US National Forest for every table we make.*
...

Hi Linley,

Happy to help!

You can embed a form into an email; however, we don't always recommend this method as it could affect how to form works.

As per this article from Campaign Monitor, it is recommended linking to a form rather than embedding it into the email. However, if you're still wanting to embed your form into your email, you can do so by:

1) Copy your form's full source code. Here's how-to-get-the-Full-Source-Code-of-your-Form

2) After you have the source code copied, you can then go to the PUBLISH tab in the top menu of your Form Builder. Clicking EMAIL then SHARE ON EMAIL:

3) After that, you can replace the contents of that email template. Click the <> Source Code icon, then paste in the Source Code you had previously copied:

For more information please refer to one of my colleague's answer to thread: https://www.jotform.com/answers/1456627

I hope this helps! Please let us know if we can assist further.