Info on Creating a Simple Customer Satisfaction Survey

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    Shepard_Linley
    Asked on February 15, 2021 at 02:50 PM

    Hello,

    I want to send a post-purchase survey to my customers that is very simple - uses 3 smiley faces to select for how the customer's experience with us was. I can't find a template that works for this but it seems like it may exist. It basically needs to be a multiple choice Q&A, but the choices need to be able to include an image with test, or just an image.

    Screenshot
  • Profile Image
    Jovanne_A
    Answered on February 15, 2021 at 06:52 PM

    Hi,

    Kindly check our Emoji Slider widget if it fits your requirements.

    1613432951_602b08771c6b8_19.png

    Please note that the widget is only available in the Card Form layout.

    Guide: https://www.jotform.com/help/493-how-to-change-the-form-layout

    here's a demo form: https://form.jotform.com/210454707609052

    Let us know if you have further questions.

  • Profile Image
    Shepard_Linley
    Answered on February 16, 2021 at 01:11 PM
    Thank you!
    A follow up question - can the entire form/survey be embedded in an email
    to a customer?
    Linley Shepard
    Marketing Manager
    Viridian Wood
    503-888-3143
    Sustainably crafted in Portland, Oregon
    *One tree planted in a US National Forest for every table we make.*
    ...
  • Profile Image
    Katherine_W
    Answered on February 16, 2021 at 04:12 PM

    Hi Linley,

    Happy to help!

    You can embed a form into an email; however, we don't always recommend this method as it could affect how to form works.

    As per this article from Campaign Monitor, it is recommended linking to a form rather than embedding it into the email. However, if you're still wanting to embed your form into your email, you can do so by:

    1) Copy your form's full source code. Here's how-to-get-the-Full-Source-Code-of-your-Form

    2) After you have the source code copied, you can then go to the PUBLISH tab in the top menu of your Form Builder. Clicking EMAIL then SHARE ON EMAIL:

    1613509835_602c34cbf1851_

    3) After that, you can replace the contents of that email template. Click the <> Source Code icon, then paste in the Source Code you had previously copied:

    1613509897_602c3509d16c4_

    For more information please refer to one of my colleague's answer to thread: https://www.jotform.com/answers/1456627

    I hope this helps! Please let us know if we can assist further.