I can't download my data despite multiple attempts to export

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    localcause
    Asked on February 15, 2021 at 03:47 PM
  • Profile Image
    Sigit_W
    Answered on February 15, 2021 at 08:22 PM

    Greetings,

    It may take some time for the ZIP file to be created if you have large number of forms and submission data.

    Could you share with us, what have you choose to be included to export:

    • Forms
    • Form Submissions
    • Uploaded Files
    • Payment History

    And the export data progress

    1613438270_602b1d3ebb1d6_

    You can also compare the Zip file size on the email attachment vs the Zip file size downloaded to your PC, for possible download failure.

    As option, you can try download you form submissions by following the steps mentioned here https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    And let us know how it goes.

    Regards.


  • Profile Image
    Sigit_W
    Answered on February 21, 2021 at 11:38 AM

    Greetings,

    Allow me to provide more information regarding "I can't download my data despite multiple attempts to export"

    I was able download and open the exported data.

    1613924723_60328973801c9_

    1613925032_60328aa8dc11d_

    In you still have the issue "Compressed (zipped) Folder Errors", kindly try to:

    • Use another browser and change the download folder location other than Temp folder. I.e. to My Downloads.
    • Use better internet connection to prevent possible download failure or corrupted file.

    Again, as option, you can try download you form submissions by following the steps mentioned here https://www.jotform.com/help/73-how-to-download-form-submissions-as-excel-csv-pdf

    I hope that helps. Let us know if you need further assistance.

    Regards.