HIPAA: Form keeps on refreshing

  • Profile Image
    gtran
    Asked on February 15, 2021 at 03:47 PM

    Good afternoon,


    One of our form is no longer working properly. When we try to open it, the browser keeps refreshing and would not load the form. Copies of this form show similar issue. Please review and fix. Here is the form:

    https://hipaa.jotform.com/210310773988157


    Thank you,


    Southland Integrated Services, Inc.

  • Profile Image
    Sonnyfer
    Answered on February 15, 2021 at 08:14 PM

    Apologies for the inconvenience.

    I checked your form and can see the issue. Kindly allow me some time to perform some tests on my end. I will get back to you shortly.

  • Profile Image
    Sonnyfer
    Answered on February 15, 2021 at 08:30 PM

    Thanks for patiently waiting. I can't seem to replicate the issue when I cloned your form. There are also no conditions that can cause the loading screen loop.

    1613438992_602b20103767c_hipaaload.gif

    Let me escalate it to our backend team to check further. Once we have updates to share, we'll inform you here.