My account is suspended

  • Anissa Florence
    Asked on February 15, 2021 at 5:30 PM

    What do I need to do to get access to my account again?

  • Girish JotForm Support
    Replied on February 15, 2021 at 9:03 PM

    Please note that our phishing detector tool scans forms for phishing words and auto suspends accounts- out of which one word is "PayPal".

    Since it is used on the form and the email of this form: https://form.jotform.com/202367284698165, your account got suspended:

    1613440955 602b27bb42800 1602 2 Screenshot 101613440955 602b27bb35c50 1602 3 Screenshot 21

    Please delete these from your form.

    I have activated your account in the meantime.

  • Anissa Florence
    Replied on February 18, 2021 at 10:33 AM
    I didn't check my email until now and didn't realize I had to delete those
    from my account. Will do it as soon as I have access again. It was
    suspended again, please activate so I can fix. Thanks!
    ...
  • Jeanette JotForm Support
    Replied on February 18, 2021 at 12:41 PM

    Your account is now unsuspended. Please delete the mentioned fields to avoid further suspensions.