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DowdenAsked on February 15, 2021 at 7:56 PM
Hi,
Can you please update my username to "Operator Edge". Thanks.
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Lorenz JotForm SupportReplied on February 15, 2021 at 10:23 PM
Hi there,
I see that your account is currently tied up with your PayPal account. In order to change your username, you will have to cancel your subscription from your PayPal account first.
Here's a guide: https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription
Once your subscription is canceled and downgraded to FREE, you can then change your username by following the guide below.
https://www.jotform.com/help/526-how-to-change-the-username
You can re-upgrade your account after changing your username.
Guide: https://www.jotform.com/help/331-how-to-upgrade-my-account
Also, please take note that it is not allowed to have a whitespace/extra space in the username.
I hope this helps. Let us know if you need any further assistance.