Error message 504

  • iconchiropractic
    Asked on February 15, 2021 at 8:35 PM

    Many of my patients are experiencing the error message 504. This have been going on for several days, please fix it.

  • Sigit JotForm Support
    Replied on February 15, 2021 at 10:45 PM

    Greetings,

    We apologize for the inconvenience caused.

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our backend team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent JotForm from downtimes.

    For now I have cleared you form cache, and I also able to open the form without error.

    1613446969 602b3f39738a1 Screenshot 10

    1613447045 602b3f8569f5c Screenshot 21

    Please let us know If the issue persists on your, and we will escalate the issue you are having to our developers.

    Regards.