Error message 504

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    iconchiropractic
    Asked on February 15, 2021 at 08:35 PM

    Many of my patients are experiencing the error message 504. This have been going on for several days, please fix it.

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    Sigit_W
    Answered on February 15, 2021 at 10:45 PM

    Greetings,

    We apologize for the inconvenience caused.

    JotFrom's HIPAA environment got high traffic because of the vaccine practice of the COVID-19 pandemic. Our backend team doesn't expect that kind of traffic on short notice. Our DevOps team has been taking all necessary precautions to prevent Jotform from downtimes.

    For now I have cleared you form cache, and I also able to open the form without error.

    1613446969_602b3f39738a1_

    1613447045_602b3f8569f5c_

    Please let us know If the issue persists on your, and we will escalate the issue you are having to our developers.

    Regards.