Account Suspended

  • Taylor J Francis
    Asked on February 15, 2021 at 10:30 PM

    My account was falsely suspended for suspecting phishing behavior. I use my forms to send invoices to my clients and never keep records of emails to prevent the accused behavior.

    Jotform Thread 2900407 Screenshot
    Page URL: https://www.jotform.com/account-suspended/
  • Jessica JotForm Support
    Replied on February 16, 2021 at 12:46 AM

    Hi Taylor, thank you for reaching us.

    I was unable to find an account associated with the email address you used in this ticket. Kindly share with us your username, your email, or one of your form URL so we can assist you.

    We await your response.

  • Taylor J Francis
    Replied on February 16, 2021 at 1:43 AM

    The email associated with the account is redimplighty@hotmail.com

  • Ashwin JotForm Support
    Replied on February 16, 2021 at 3:27 AM

    I did check your account and found that it is currently suspended. Please note that we have an automated anti-phishing filter which scans all forms. It seems our anti-phishing filter marked one of your email as SPAM which caused account suspension.

    I have gone ahead and activated your account again. All your forms are back online and should work as expected.

    Do try to sign in to your JotForm account and get back to us if you have any trouble.