Authorize.net payment: Can't open properties; it shows blank screen

  • Profile Image
    KerriOutFood544
    Asked on February 15, 2021 at 11:50 PM

    On my form when I click on the authorize.net payment settings to edit, the screen freezes and my entire page goes blank. I've tried reloading the page several times, rebooting my computer, and clearing my cache. This does not happen on my other forms with the authorize payment integration.

  • Profile Image
    Patrick_R
    Answered on February 16, 2021 at 03:01 AM

    Hello! I am able to replicate this issue on a cloned version of your form as well. If we try to open the properties of the payment widget; page turns blank and the console shows JS errors.

    Clearing cache and switching themes/payment widget didn't solve the problem. For this reason, I've escalate this further to the Backend team.

    Following are the console errors that show up on clicking the Authorize.net widget settings

    1613462226_602b7ad2f3ce3_sdffsdsdfsdfsdf

    Once this gets resolved, we'll let you know via an email under this thread.

    Thank you!