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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Shipping Address Missing

    Asked by AngeliqueBabson on November 11, 2013 at 02:38 PM


    THe Shipping Address keep missing from the completed forms I recieved. I know they are being filled out becuase I have been testing the forms myself. When I recieve the emails they are showing blank. Any ideas how I can fix? Its really urgent that this issue be addressed!


    Thanks for any help!


    Page URL:

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    JotForm Support

    Answered by Welvin on November 11, 2013 at 03:26 PM

    Hi Angie,

    I've fixed this. You've made changes to the form, and you forgot to change the email notification as well. Basically, the notification would automatically do the changes to the field tags but once you've modified the default formatting, this function won't work anymore.

    Can you please make a test to see if the issue was resolve?


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    Answered by pinoytech on November 12, 2013 at 10:17 AM


    For some reason, your response came out empty. Request you to please post it again using this link: http://www.jotform.com/answers/290054

    Thank you!

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    Answered by AngeliqueBabson on November 12, 2013 at 11:28 AM

    This works now! Thanks so much!