What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't Log-in to Pay

    Asked by Troy White on June 05, 2011 at 09:33 PM


    I recieved an email this mornign that my account had been suspended due to an out-of-date credit card being on file. I tried to log-in but couldn't remember my password. I used the Jotform forgotten password tool to reset the password and now I can't log in to PLIMUS to update the credit card.


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    Answered by troywhiteinternet on June 05, 2011 at 09:56 PM

    The answer was don't use your actual username and password at PLIMUS - right down the bottom of the email they give you a new one which they made up for you.

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    Answered by allanftd on June 05, 2011 at 10:27 PM

    Hi Troy,

    Since you're paying using your credit card, you have to change your credit card details through our 3rd party payment processor Plimus. Your Plimus username is the long string of numbers from the original plimus email you received when you paid for your JotForm account. Please do not use your JotForm username and password when logging in to the Plimus website. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Thank you for using JotForm and we hope to see you again soon.