Hi! I’d like to update my username please

Previous: lozzapokes

new: lozza.lou.tattoo

thank you so much!

Greetings,

Currently, you are using PayPal as your payment method. To change your username you'll have to first cancel your subscription and downgrade to the free plan. Then let us know here so we can change your username.

Your next billing date is February 24th, 2021 so my suggestion is to cancel your subscription from PayPal and from your JotForm account. So it can downgrade your subscription to the free plan instead of renewing your account. Please check the guides below.

https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription

https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free

Once you are on the free plan then you can change your account username using the guide below or let us know here.

https://www.jotform.com/help/526-how-to-change-the-username

Should you have any concerns then please let us know.

Thanks